Work at XF.

You run the club. The numbers, the Crew, the standard and the athlete experience are yours, every day. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. You run one of those three, and you make it the one athletes talk about.

You report to the Head of Club Success and Operations and you work closely with the Club Success and Operations team at HQ.

The numbers

• Own the club's numbers: members, joins, cancellations and retention.
• Know them every week, understand what is moving them and act on it.
• Report to HQ accurately and on time.

The Crew

• Lead, rota and develop the Fitness Crew and the Facilities Crew.
• Recruit, induct and train Crew, and hold them to the XF standard.
• Coach performance, deal with issues early, and run fair and lawful people processes with HQ's support.
• Set the example: visible, on the floor, phone in the Crew area.

The standard

• Walk the club every day. Cleanliness, equipment, presentation and safety are your standard.
• Own health and safety in the club: risk assessments, checks, incident reporting and records.
• Get faults and hazards reported and fixed.
• Replenish, reset and repair before an athlete notices.

The athlete experience

• Make sure every athlete is greeted, coached, listened to and looked after.
• Handle feedback and complaints yourself and close the loop.
• Drive tours, joins and retention through the Crew on the floor.
• Build the local community: events, partnerships and the things that make this club its own.

HQ

• Work with Club Success and Operations on standards, campaigns and improvements.
• Land HQ initiatives in the club and put the club's ideas forward to HQ.

Essentials

• Leadership experience in leisure, hospitality or retail.
• A current first aid qualification.
• Comfortable with numbers: reading a report, spotting a trend and explaining it.
• A strong communicator, confident with athletes, Crew and HQ.
• Able to work on your own judgement and as part of the wider XF team.

Desirable

• Experience running a gym, health club or leisure site.
• Level 2 Fitness Instructor qualification or above.
• Experience recruiting and developing a team.
• Experience with a membership or CRM system.

Who does well here

You lead from the floor, not the office. You are calm under pressure and direct with people. You like a number and you like knowing why it moved. You hold a standard without needing to be reminded of it, and you build a Crew that does the same. The club is open early, late and at weekends, and you will be there when it matters. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You are the Crew on the floor. You coach athletes on technique and equipment, run classes, workshops and inductions, write programmes and make sure the floor is ready for every session. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. Athletes come here to train properly. Your job is to help them do it well and want to come back.

You report to the Club Manager.

On the floor

• Be visible and approachable on the gym floor. Coach athletes on technique, equipment and safe training.
• Deliver classes, workshops, inductions and personalised programmes to the XF standard.
• Encourage athletes into classes, workshops and everything else on the timetable.
• Walk the floor regularly. Keep equipment clean, organised, safe and ready to use, and reset it through the day.
• Report equipment faults and maintenance needs promptly and support preventative maintenance.
• Give tours to prospective members and explain the club, what is included and how membership works.
• Work with the Club Manager on new fitness ideas, courses and initiatives to put to HQ.
• Help create training and community content with the club's Social Media Lead.

Athletes

• Greet every athlete and guest warmly and professionally, and hold that standard in every interaction.
• Answer enquiries, feedback and complaints promptly, and escalate where you need to.
• Help athletes get the most from their membership: the facilities, the classes and the programmes.
• Build lasting relationships with athletes so they stay, train and bring others.
• Help make the club inclusive and motivating for people of every ability, background and level.

Health and safety and the club

• Follow the club's health and safety policies and procedures.
• Help keep the club clean, safe, organised and welcoming at all times.
• Support club events, campaigns and initiatives.
• Complete admin accurately and on time.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Essentials

• Level 2 Fitness Instructor qualification or above.
• Strong communication skills, and confident with people of every ability, background and fitness level.
• You train yourself and you care about helping other people train well.
• Committed to a high standard of service.
• Organised, reliable and good with your time in a busy club.
• Professional, and a team player.

Desirable

• Level 3 qualification or above.
• A current first aid qualification.
• Experience coaching group classes.
• Experience with HYROX-style training or Reformer Pilates.

Who does well here

You are friendly and quick to build rapport. You are as confident leading a class as you are in a one-to-one conversation. You take initiative, bring ideas and back your colleagues. You know how a gym floor should run and you hold it to that. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You keep the club clean, safe and ready. Every athlete who trains here, sits in the sauna or books the Reformer studio depends on the standard you hold. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard and one membership works across all three clubs. Athletes notice a clean club before they notice anything else, and that starts with you.

You report to the Club Manager.

What you do

• Clean and sanitise every area of the club to the required standard: gym floor, equipment and machines, changing rooms, showers, toilets, sauna and recovery areas, reception, the Crew area, and every mirror and glass surface.
• Follow the daily and weekly cleaning schedules and take on extra cleaning tasks when they are needed.
• Replenish soap, paper towels, toilet rolls and other consumables before they run out, never after.
• Empty bins and dispose of waste safely.
• Use cleaning equipment, products and chemicals safely and correctly, following the instructions and procedures for each.
• Keep your working area clean, organised and safe through every shift.
• Walk the club regularly and deal promptly with any area that needs attention.
• Report maintenance issues, damage, defects and hazards as soon as you see them.
• Work with the wider club Crew to hold the standard across the whole club.

Athletes and guests

• Greet athletes and guests warmly and professionally, and stay approachable throughout the club.
• Help athletes with questions about the facilities and amenities, and support them in using them where needed.
• Ask athletes for feedback on cleanliness, comfort and facilities, and pass it on to your manager.
• Stay visible and productive while on shift, with your time on the duties that hold the club's standard.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Health and safety

• Know and follow the club's health and safety policies, procedures and standards.
• Watch for spills, wet floors, trip hazards and damaged equipment or facilities, and report any concern, hazard or incident promptly.
• Clean in a way that protects athletes, guests and Crew.

Essentials

• A good understanding of general cleaning practice and standards.
• Able to use cleaning equipment and products safely.
• A basic understanding of health and safety, including safe handling of cleaning products and awareness of slip, trip and other workplace hazards.
• Attention to detail and pride in a high standard.
• Able to work on your own and as part of a team.

Desirable

• Experience in a similar role in leisure, hospitality, a hotel, a health club or another customer-facing setting.
• Knowledge of cleaning techniques, products and equipment for floors, showers, glass and specialist areas.

Who does well here

You take pride in a clean club and you notice what others walk past. You are reliable, and you can be trusted to get on with it. You spot what needs doing and do it without being asked. You are friendly with athletes and Crew, and you hold your standard and your presentation through every shift. The club is open early, late and at weekends, so shifts fall across those times. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You run the club. The numbers, the Crew, the standard and the athlete experience are yours, every day. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. You run one of those three, and you make it the one athletes talk about.

You report to the Head of Club Success and Operations and you work closely with the Club Success and Operations team at HQ.

The numbers

• Own the club's numbers: members, joins, cancellations and retention.
• Know them every week, understand what is moving them and act on it.
• Report to HQ accurately and on time.

The Crew

• Lead, rota and develop the Fitness Crew and the Facilities Crew.
• Recruit, induct and train Crew, and hold them to the XF standard.
• Coach performance, deal with issues early, and run fair and lawful people processes with HQ's support.
• Set the example: visible, on the floor, phone in the Crew area.

The standard

• Walk the club every day. Cleanliness, equipment, presentation and safety are your standard.
• Own health and safety in the club: risk assessments, checks, incident reporting and records.
• Get faults and hazards reported and fixed.
• Replenish, reset and repair before an athlete notices.

The athlete experience

• Make sure every athlete is greeted, coached, listened to and looked after.
• Handle feedback and complaints yourself and close the loop.
• Drive tours, joins and retention through the Crew on the floor.
• Build the local community: events, partnerships and the things that make this club its own.

HQ

• Work with Club Success and Operations on standards, campaigns and improvements.
• Land HQ initiatives in the club and put the club's ideas forward to HQ.

Essentials

• Leadership experience in leisure, hospitality or retail.
• A current first aid qualification.
• Comfortable with numbers: reading a report, spotting a trend and explaining it.
• A strong communicator, confident with athletes, Crew and HQ.
• Able to work on your own judgement and as part of the wider XF team.

Desirable

• Experience running a gym, health club or leisure site.
• Level 2 Fitness Instructor qualification or above.
• Experience recruiting and developing a team.
• Experience with a membership or CRM system.

Who does well here

You lead from the floor, not the office. You are calm under pressure and direct with people. You like a number and you like knowing why it moved. You hold a standard without needing to be reminded of it, and you build a Crew that does the same. The club is open early, late and at weekends, and you will be there when it matters. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You are the Crew on the floor. You coach athletes on technique and equipment, run classes, workshops and inductions, write programmes and make sure the floor is ready for every session. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. Athletes come here to train properly. Your job is to help them do it well and want to come back.

You report to the Club Manager.

On the floor

• Be visible and approachable on the gym floor. Coach athletes on technique, equipment and safe training.
• Deliver classes, workshops, inductions and personalised programmes to the XF standard.
• Encourage athletes into classes, workshops and everything else on the timetable.
• Walk the floor regularly. Keep equipment clean, organised, safe and ready to use, and reset it through the day.
• Report equipment faults and maintenance needs promptly and support preventative maintenance.
• Give tours to prospective members and explain the club, what is included and how membership works.
• Work with the Club Manager on new fitness ideas, courses and initiatives to put to HQ.
• Help create training and community content with the club's Social Media Lead.

Athletes

• Greet every athlete and guest warmly and professionally, and hold that standard in every interaction.
• Answer enquiries, feedback and complaints promptly, and escalate where you need to.
• Help athletes get the most from their membership: the facilities, the classes and the programmes.
• Build lasting relationships with athletes so they stay, train and bring others.
• Help make the club inclusive and motivating for people of every ability, background and level.

Health and safety and the club

• Follow the club's health and safety policies and procedures.
• Help keep the club clean, safe, organised and welcoming at all times.
• Support club events, campaigns and initiatives.
• Complete admin accurately and on time.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Essentials

• Level 2 Fitness Instructor qualification or above.
• Strong communication skills, and confident with people of every ability, background and fitness level.
• You train yourself and you care about helping other people train well.
• Committed to a high standard of service.
• Organised, reliable and good with your time in a busy club.
• Professional, and a team player.

Desirable

• Level 3 qualification or above.
• A current first aid qualification.
• Experience coaching group classes.
• Experience with HYROX-style training or Reformer Pilates.

Who does well here

You are friendly and quick to build rapport. You are as confident leading a class as you are in a one-to-one conversation. You take initiative, bring ideas and back your colleagues. You know how a gym floor should run and you hold it to that. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You keep the club clean, safe and ready. Every athlete who trains here, sits in the sauna or books the Reformer studio depends on the standard you hold. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard and one membership works across all three clubs. Athletes notice a clean club before they notice anything else, and that starts with you.

You report to the Club Manager.

What you do

• Clean and sanitise every area of the club to the required standard: gym floor, equipment and machines, changing rooms, showers, toilets, sauna and recovery areas, reception, the Crew area, and every mirror and glass surface.
• Follow the daily and weekly cleaning schedules and take on extra cleaning tasks when they are needed.
• Replenish soap, paper towels, toilet rolls and other consumables before they run out, never after.
• Empty bins and dispose of waste safely.
• Use cleaning equipment, products and chemicals safely and correctly, following the instructions and procedures for each.
• Keep your working area clean, organised and safe through every shift.
• Walk the club regularly and deal promptly with any area that needs attention.
• Report maintenance issues, damage, defects and hazards as soon as you see them.
• Work with the wider club Crew to hold the standard across the whole club.

Athletes and guests

• Greet athletes and guests warmly and professionally, and stay approachable throughout the club.
• Help athletes with questions about the facilities and amenities, and support them in using them where needed.
• Ask athletes for feedback on cleanliness, comfort and facilities, and pass it on to your manager.
• Stay visible and productive while on shift, with your time on the duties that hold the club's standard.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Health and safety

• Know and follow the club's health and safety policies, procedures and standards.
• Watch for spills, wet floors, trip hazards and damaged equipment or facilities, and report any concern, hazard or incident promptly.
• Clean in a way that protects athletes, guests and Crew.

Essentials

• A good understanding of general cleaning practice and standards.
• Able to use cleaning equipment and products safely.
• A basic understanding of health and safety, including safe handling of cleaning products and awareness of slip, trip and other workplace hazards.
• Attention to detail and pride in a high standard.
• Able to work on your own and as part of a team.

Desirable

• Experience in a similar role in leisure, hospitality, a hotel, a health club or another customer-facing setting.
• Knowledge of cleaning techniques, products and equipment for floors, showers, glass and specialist areas.

Who does well here

You take pride in a clean club and you notice what others walk past. You are reliable, and you can be trusted to get on with it. You spot what needs doing and do it without being asked. You are friendly with athletes and Crew, and you hold your standard and your presentation through every shift. The club is open early, late and at weekends, so shifts fall across those times. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You run the club. The numbers, the Crew, the standard and the athlete experience are yours, every day. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. You run one of those three, and you make it the one athletes talk about.

You report to the Head of Club Success and Operations and you work closely with the Club Success and Operations team at HQ.

The numbers

• Own the club's numbers: members, joins, cancellations and retention.
• Know them every week, understand what is moving them and act on it.
• Report to HQ accurately and on time.

The Crew

• Lead, rota and develop the Fitness Crew and the Facilities Crew.
• Recruit, induct and train Crew, and hold them to the XF standard.
• Coach performance, deal with issues early, and run fair and lawful people processes with HQ's support.
• Set the example: visible, on the floor, phone in the Crew area.

The standard

• Walk the club every day. Cleanliness, equipment, presentation and safety are your standard.
• Own health and safety in the club: risk assessments, checks, incident reporting and records.
• Get faults and hazards reported and fixed.
• Replenish, reset and repair before an athlete notices.

The athlete experience

• Make sure every athlete is greeted, coached, listened to and looked after.
• Handle feedback and complaints yourself and close the loop.
• Drive tours, joins and retention through the Crew on the floor.
• Build the local community: events, partnerships and the things that make this club its own.

HQ

• Work with Club Success and Operations on standards, campaigns and improvements.
• Land HQ initiatives in the club and put the club's ideas forward to HQ.

Essentials

• Leadership experience in leisure, hospitality or retail.
• A current first aid qualification.
• Comfortable with numbers: reading a report, spotting a trend and explaining it.
• A strong communicator, confident with athletes, Crew and HQ.
• Able to work on your own judgement and as part of the wider XF team.

Desirable

• Experience running a gym, health club or leisure site.
• Level 2 Fitness Instructor qualification or above.
• Experience recruiting and developing a team.
• Experience with a membership or CRM system.

Who does well here

You lead from the floor, not the office. You are calm under pressure and direct with people. You like a number and you like knowing why it moved. You hold a standard without needing to be reminded of it, and you build a Crew that does the same. The club is open early, late and at weekends, and you will be there when it matters. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You are the Crew on the floor. You coach athletes on technique and equipment, run classes, workshops and inductions, write programmes and make sure the floor is ready for every session. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard, there is a Reformer studio and one membership works across all three clubs. Athletes come here to train properly. Your job is to help them do it well and want to come back.

You report to the Club Manager.

On the floor

• Be visible and approachable on the gym floor. Coach athletes on technique, equipment and safe training.
• Deliver classes, workshops, inductions and personalised programmes to the XF standard.
• Encourage athletes into classes, workshops and everything else on the timetable.
• Walk the floor regularly. Keep equipment clean, organised, safe and ready to use, and reset it through the day.
• Report equipment faults and maintenance needs promptly and support preventative maintenance.
• Give tours to prospective members and explain the club, what is included and how membership works.
• Work with the Club Manager on new fitness ideas, courses and initiatives to put to HQ.
• Help create training and community content with the club's Social Media Lead.

Athletes

• Greet every athlete and guest warmly and professionally, and hold that standard in every interaction.
• Answer enquiries, feedback and complaints promptly, and escalate where you need to.
• Help athletes get the most from their membership: the facilities, the classes and the programmes.
• Build lasting relationships with athletes so they stay, train and bring others.
• Help make the club inclusive and motivating for people of every ability, background and level.

Health and safety and the club

• Follow the club's health and safety policies and procedures.
• Help keep the club clean, safe, organised and welcoming at all times.
• Support club events, campaigns and initiatives.
• Complete admin accurately and on time.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Essentials

• Level 2 Fitness Instructor qualification or above.
• Strong communication skills, and confident with people of every ability, background and fitness level.
• You train yourself and you care about helping other people train well.
• Committed to a high standard of service.
• Organised, reliable and good with your time in a busy club.
• Professional, and a team player.

Desirable

• Level 3 qualification or above.
• A current first aid qualification.
• Experience coaching group classes.
• Experience with HYROX-style training or Reformer Pilates.

Who does well here

You are friendly and quick to build rapport. You are as confident leading a class as you are in a one-to-one conversation. You take initiative, bring ideas and back your colleagues. You know how a gym floor should run and you hold it to that. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.

You keep the club clean, safe and ready. Every athlete who trains here, sits in the sauna or books the Reformer studio depends on the standard you hold. XF is a Training and Recovery Club: sauna and recovery are included, the floor is built to HYROX standard and one membership works across all three clubs. Athletes notice a clean club before they notice anything else, and that starts with you.

You report to the Club Manager.

What you do

• Clean and sanitise every area of the club to the required standard: gym floor, equipment and machines, changing rooms, showers, toilets, sauna and recovery areas, reception, the Crew area, and every mirror and glass surface.
• Follow the daily and weekly cleaning schedules and take on extra cleaning tasks when they are needed.
• Replenish soap, paper towels, toilet rolls and other consumables before they run out, never after.
• Empty bins and dispose of waste safely.
• Use cleaning equipment, products and chemicals safely and correctly, following the instructions and procedures for each.
• Keep your working area clean, organised and safe through every shift.
• Walk the club regularly and deal promptly with any area that needs attention.
• Report maintenance issues, damage, defects and hazards as soon as you see them.
• Work with the wider club Crew to hold the standard across the whole club.

Athletes and guests

• Greet athletes and guests warmly and professionally, and stay approachable throughout the club.
• Help athletes with questions about the facilities and amenities, and support them in using them where needed.
• Ask athletes for feedback on cleanliness, comfort and facilities, and pass it on to your manager.
• Stay visible and productive while on shift, with your time on the duties that hold the club's standard.
• Keep your personal phone in the Crew area. Phones are not used on the gym floor while on shift.

Health and safety

• Know and follow the club's health and safety policies, procedures and standards.
• Watch for spills, wet floors, trip hazards and damaged equipment or facilities, and report any concern, hazard or incident promptly.
• Clean in a way that protects athletes, guests and Crew.

Essentials

• A good understanding of general cleaning practice and standards.
• Able to use cleaning equipment and products safely.
• A basic understanding of health and safety, including safe handling of cleaning products and awareness of slip, trip and other workplace hazards.
• Attention to detail and pride in a high standard.
• Able to work on your own and as part of a team.

Desirable

• Experience in a similar role in leisure, hospitality, a hotel, a health club or another customer-facing setting.
• Knowledge of cleaning techniques, products and equipment for floors, showers, glass and specialist areas.

Who does well here

You take pride in a clean club and you notice what others walk past. You are reliable, and you can be trusted to get on with it. You spot what needs doing and do it without being asked. You are friendly with athletes and Crew, and you hold your standard and your presentation through every shift. The club is open early, late and at weekends, so shifts fall across those times. If you need an adjustment to do the job well, tell us and we will talk it through.

Hours, pay and start date: see the advert for this club.